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Q: What makes Swiss Gourmet House's granolas and nut blends special?A: Swiss Gourmet House offers high-quality organic granolas and nut blends made with premium, natural ingredients. We focus on a wholesome production process with no additives, preservatives, or chemicals. This makes our products delicious and healthy, perfect for breakfast, snacks, or recipes. Our commitment to using the best ingredients and maintaining high production standards sets us apart in the market.
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Q: Are your products organic and where do the ingredients come from?A: Yes, all our nuts and granolas at Swiss Gourmet House are 100% organic. Our products are free from artificial additives, preservatives, and added sugars. We source our ingredients from Swiss origins. For example, our honey comes from trusted producers in Ticino, and our dark chocolate is, obviously, Swiss. We are committed to quality and sustainability, providing you with the best organic nuts, seeds, and grains.
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How do I place an order?Simply browse our product catalogue, add your desired items to the cart, and proceed to checkout. You can pay securely using credit/debit cards or TWINT.
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How long does delivery/shipping take?Standard shipping typically takes 2-5 business days. Express shipping (with an additional cost) takes 1-2 business days.
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When are the shipping/delivery days?Right now, we only deliver orders on Mondays and Thursdays, during business days. Please place your order accordingly to ensure timely delivery. For Express delivery, it can take 1 business day, after placing the order and finalizing the cart check-out. Please bear in mind, with the additional delivery cost, if selecting this option.
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Do you ship internationally?Currently, we only take orders within Switzerland to maintain our product quality and freshness. We appreciate your interest and hope to expand in the future. For more questions, please contact customer service.
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How much does shipping cost?Shipping costs is CHF 8, no matter how many items you order. However, if your order is CHF 65 or more, shipping is free.
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Q: How does Swiss Gourmet House keep its products fresh?A: We use eco-friendly kraft paper bags and resealable pouches to keep air and moisture out, ensuring they stay fresh and high-quality. Our packaging shows our commitment to sustainability.
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Q: How should I store the nuts and granolas?A: To keep our organic granolas and nut blends fresh, simply store the resealable pouches in a cool, dry place or transfer them to an airtight container—this method ensures optimal freshness!
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Q: What is Swiss Gourmet House’s return policy for opened products?A: At Swiss Gourmet House, we prioritize the safety and freshness of our products for all our customers. Therefore, we do not allow returns of opened products. This policy helps us ensure that every customer receives high-quality and clean products. If you encounter any problems with your purchase or have any questions, we encourage you to reach out to us via email at info@swissgourmethouse.com. We are always ready to assist you with any concerns or inquiries you may have.
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Q: How do I get a refund for my order from Swiss Gourmet House?A: If your order from Swiss Gourmet House does not meet your expectations or arrives with damaged packaging, you are eligible to request a refund. Please email us with your order number, and our customer service team will assist you with the refund process. Your satisfaction is our priority!
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Do you offer subscription or membership services?Absolutely! You can subscribe to receive regular deliveries of your favorite products at a discounted rate. Check out our subscription / membership section for details.
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Are there any discounts or promotions?We regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals!
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How can I contact customer service?You can reach our customer service and support team via email at info@swissgourmethouse.com. We're here to help!
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Q: How can I contact Swiss Gourmet House customer service and support team?A: You can email us at info@swissgourmethouse.com for any questions or help. You can also send us a message through the 'Contact us' box on our website. For quick help, chat with our team using the website Chat Box. We are here to help and ensure you have a great experience with our products at Swiss Gourmet House.
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